File Under:Confusing the Customer

As a technical writer, I'm not sure what to make of this. The following excerpts do lend some credence to tech writers' claims that developers do not make good writers:

Product developers, brought in to witness the struggles of average consumers, were astounded by the havoc they created.

and,

Most of the flaws found their origin in the first phase of the design process: product definition, Den Ouden found.